Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn and unused
  • With original tags and packaging
  • Accompanied by a valid receipt or proof of purchase

Returns must be requested and approved prior to being sent back. Items returned without authorization will not be accepted or refunded.

How to Start a Return

To initiate a return, contact us at:
formaforgeapparel@gmail.com

Return Address:
[INSERT RETURN ADDRESS]

If your return is approved, we will provide instructions and, if applicable, a return shipping label. You are responsible for securely packaging the item to prevent damage during transit.

Custom & Made-to-Order Items (FINAL SALE)

All custom printed, personalized, or made-to-order items are FINAL SALE and not eligible for return, refund, or exchange, unless:

  • The item arrives defective
  • The item is damaged in transit
  • The wrong item was sent

By placing an order for custom or made-to-order products, you acknowledge and agree that:

  • You have reviewed and approved all design details, sizing, and specifications
  • Minor variations in color, placement, or finish may occur due to the custom production process (including DTF printing) and do not qualify as defects

Damages, Defects & Order Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, you must contact us within 3 days of delivery at:

formaforgeapparel@gmail.com

Failure to report issues within this timeframe may result in denial of your claim.

We reserve the right to request:

  • Photo or video evidence of the issue
  • Return of the item before issuing a replacement or refund

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products
  • Sale or clearance items
  • Gift cards
  • Perishable goods
  • Personal care items
  • Hazardous materials

Exchanges

We do not offer direct exchanges. To receive a different item, you must:

  1. Request and complete an approved return (if eligible)
  2. Place a new order

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

  • Refunds are issued to your original payment method within 10 business days

Please note:

  • Processing times may vary depending on your bank or card provider
  • Original shipping charges are non-refundable

If more than 15 business days have passed since your refund was approved, contact us at:
formaforgeapparel@gmail.com

Chargebacks & Dispute Policy

By completing a purchase with FormaForge Apparel Co., you agree to the terms outlined in this policy.

Before initiating a chargeback or payment dispute, you agree to contact us directly to attempt resolution.

Filing a chargeback without contacting us first may be considered a violation of this policy.

We reserve the right to:

  • Provide all order details, communications, tracking confirmations, and proof of delivery to your payment provider
  • Dispute any chargeback claims that do not comply with this policy
  • Deny future service to customers who abuse return or dispute processes

Order Refusal & Abuse Prevention

We reserve the right to refuse returns, refunds, or service if we determine, at our sole discretion, that:

  • The policy is being abused
  • Items have been worn, used, or altered
  • Fraudulent or excessive claims are made